Responsible Play

Digital Jackpotz operates prize competitions under the Gambling Act 2005. These are not lotteries and we are not a gambling operator. Every competition includes a free postal entry route, meaning you can enter without spending any money, with the same chance of winning as a paid entry.

That said, we take responsible play seriously. Spending money on tickets should always be a considered, affordable choice — not a response to stress, financial pressure, or chasing losses. If participation ever stops feeling fun, that's the signal to stop.

• Set a personal monthly budget before you start. Only spend what you can comfortably afford to lose entirely.
• Never buy tickets to recover money you've spent on previous draws. Each competition is independent.
• Don't enter when you are upset, stressed, or under the influence of alcohol or substances.
• Remember: the odds are what they are. Buying more tickets in one competition increases your odds proportionally, but there are no “due” wins.
• Take breaks. If you find yourself checking the site frequently or feeling anxious about results, step back.
• Keep family and friends in the loop. Secrecy about spending is a warning sign.

The following may indicate that participation has become a problem:

• Spending more than you planned, or more than you can afford
• Entering competitions to escape problems or negative feelings
• Feeling irritable or restless when not entering competitions
• Prioritising competition spending over bills, food, or other essentials
• Concealing entries or spending from family members
• Borrowing money to purchase tickets

If any of these apply to you, please use the free support resources below.

If you would like to close your Digital Jackpotz account or request a cooling-off period, email us at support@digitaljackpotz.com and we will act within 24 hours.

We will never send promotional communications to anyone who has self-excluded. Self-exclusions are permanent unless you actively request reinstatement after a minimum 6-month period.

You can also use GAMSTOP (gamstop.co.uk) to self-exclude from gambling websites across the UK. While Digital Jackpotz is not a gambling operator, we support the use of GAMSTOP by anyone who feels they need it.

For responsible play queries or to request account closure, contact: support@digitaljackpotz.com